Products

Prior to checking out, you are given an anticipated delivery date. Orders for watches placed Monday through Friday are shipped within two business days. Orders placed on Saturday and Sunday will be processed the next working day. Orders placed on an official holiday will be processed the following business day. All orders require an adult signature.

We want you to be able to enjoy your item as soon as possible, therefore unless otherwise specified, all orders will get complimentary 2nd Day Express delivery. 

The cost of next-day shipping is $55.00.

Orders approved Monday through Friday by 1 PM Pacific Standard Time will be shipped the same day (UNITED STATES). Orders approved after the time specified above will be carried out the following business day.

Orders that are placed on Saturday and Sunday will be processed the following business day. Orders placed on a holiday will be processed the next business day. We want you to be able to enjoy your purchase as soon as possible, therefore unless otherwise stated, all purchases will get complimentary 2nd Day Express delivery. 

USPS, UPS, and FEDEX provide our valued customers with the following benefits:

• Package tracking
• Faster delivery times
• Delivery confirmation.

Once your order has been shipped, you will receive an email with a tracking number.

You can combine your watch parts / watch accessories orders. These will be delivered to you with the same package. 

If you place more than one watch order, you will receive a different tracking number for each package. One package may arrive before the other.

Yes, an adult signature is required for all orders and repairs.

Yes, your package is insured by our carrier.

TKV Watches Inc. accepts Visa, American Express, Mastercard, Affirm, and Paypal as payment methods.

No, once an order is placed, it is not possible to change the payment method.

The billing name and address must exactly match what appears on your card statement. Is this information up to date? Have you relocated recently? Consider contacting your bank or credit card company for confirmation.

We offer Affirm, which allows you to make payments over time in monthly installments.

Rates range from 0 to 30% APR. Payment alternatives through Affirm are subject to eligibility verification, may not be available in all states, and are offered by the following lending partners: affirm.com/lenders. Your options are determined on the price of your purchase, and a down payment may be necessary.

No, the only currency that is accepted for online purchases is USD.

SSL encryption ensures the security of all data and payments. We do not save your credit card or payment information.

Return that are made after 10 days of receiving the item and/or if the TAG OF THE WATCH WAS REMOVED will automatically incur a 10% restocking fee.

Any item you return must be in the original packaging and in the same condition as when you received it.

Please read the description before making any purchase! The size of the watch is included in the description. Before purchasing, please ensure that the watch's size will not be an issue for you.

To be eligible for return or exchange, all watches must be sent back to us within the first 10 days following the receipt of the watch and must meet the following conditions:

• Watch in original working condition with no accidental damage caused by you
• No scratches on the watch case, glass or watch strap due to usage
• No resizing, altering of bracelet

Every item must be returned unused, with a completed return form, and in its original packing, which includes the sleeve cover, protective films, and tags still attached. We inspect each watch that is returned to us, so please be aware that we are unable to accept returns of watches that show wear or that have damaged crystals, staps, or case.

For just $300, we provide an extended warranty for one year.

Shipping and insurance fees to and from TKV Watches are the responsibility of the customer. We recommend that you use a carrier that offers signed proof of delivery and tracking details for your package.

Please allow 2 to 4 weeks from the date we received your watch to go through the complete repair process.

The warranty only covers the repair of the watch movement. We will send you a detailed invoice of the fees involved with the repair if it is not covered by the warranty prior to repairing your watch.

WHAT IS NOT COVERED?
*Straps
*Jewellery
*Accessories
*Pocket watches
*Watches with quartz movement

As the majority of mechanical (and quartz) watches are not able to maintain a perfect, exact time, the warranty does not cover watches that run fast or slow, nor does it cover wearer abuse or misuse-related damages including scratches, dents, crushes, knocks, cracked, scratched, or broken crystals, broken crowns or clasps, or water damage.

Furthermore, any attempted repair, modification, or general tampering of the watch by technicians unauthorized by TKV Watches (in writing) will render this warranty null and void. The warranty also does not cover wholesale or dealer orders.

Pocket watches, quartz movement watches, straps, jewelry and accessories are not covered by this warranty. Also, because most mechanical (and Quartz) watches do not keep perfect, accurate time, the warranty does not cover watches that run slow or fast, nor does it cover damage caused by wearer abuse or misuse, such as (but not limited to) knocks, dents, crushing, and scratching.

The warranty does not cover cracked, scratched or broken crystals, or water damage. The warranty also does not cover broken crowns or clasps for that is something the consumer misused or abused. Alterations and/or repairs, or custom work done without the prior written consent from TKV Watches will render this warranty null and void.

Furthermore, any attempted repair, modification, or general tampering of the watch by technicians unauthorized by TKV Watches (in writing) will render this warranty null and void. The warranty also does not cover wholesale/dealer orders.

Before wearing your automatic watch for the first time or if you have it resting for over a day, it is best to give it an initial wind before wearing it.

The initial wind consists of 15 times hand wind to the crown, giving the watch a boost start. If you’re someone who has an inactive occupation

(ex. Working on the computer) throughout the day, you may need to hand wind the watch now and then to keep it running strong and accurate.

Your Rolex watch will require very minimal daily maintenance thanks to Rolex's expertise. Cleaning it using a microfiber cloth on a regular basis will assist to maintain its brilliance. You may also wash the case and bracelet with soapy water and a soft brush from time to time. To ensure waterproofness, make sure the winding crown is properly screwed down against the casing before cleaning your watch.

Avoid placing it on marble and stone surfaces, place it on a piece of cloth. If you need to rest it on stone or marble, then rest it on its side so that its stable and the least amount of surface area is in contact with the surface

Measure Your Wrist: 

Before making a purchase, take a moment to measure your wrist accurately. Use a flexible measuring tape or a simple piece of string, then compare the measurement against a ruler. This crucial step will give you a clear idea of the ideal watch size for your wrist.

STEP ONE: UNSCREW THE CROWN COUNTERCLOCKWISE

While holding the Rolex in your hand, turn the crown counterclockwise towards you. The winding crown will begin to release from the screws within the watch. Once the winding crown has completely detached from the screws, it will pop out and go into the winding position.

STEP TWO: WIND THE CROWN

With the winding crown popped out and into the winding position, you will turn the winding crown clockwise or forward for 35 to 40 rotations. You should begin to feel the tension and hear a light-clicking sound. This is how you know the gears inside the watch are winding. 

STEP THREE: SET THE DATE

After turning the winding crown for approximately 40 rotations, you can now set the date on your Rolex. To do this, you will use the winding crown once again. (We weren’t lying when we said the turning crown was the star of the show!) Pull the winding crown gently, and it will pop out slightly. This places the winding crown in the correct position to change the date. Turn the knob of the crown clockwise away from you as many rotations as you need to get to the correct date. 
STEP FOUR: SET THE TIME
Using the winding crown again, gently pull the winding crown once more, and you will feel it pop out to the position in which you can set the time on your Rolex. Set the time by turning the knob of the crown clockwise away from you. You will see the hands on the clock begin to turn. Keep turning the crown until you have reached the correct time. 

STEP FIVE: PUSH THE CROWN INTO ITS ORIGINAL POSITION

Once you have set your time and date for your Rolex, you will need to close the crown. To do this, you will simply push the crown until it clicks back into place. Keeping the crown closed is important because it will prevent dirt, dust, and water from entering your watch. 

STEP SIX: SCREW THE CROWN BACK INTO PLACE

You will need to screw the crown back into place. Just a few turns to the crown clockwise or away from you will screw the crown back into place.

STEP ONE: UNSCREW THE CROWN COUNTERCLOCKWISE

While holding the Rolex in your hand, turn the crown counterclockwise towards you. The winding crown will begin to release from the screws within the watch. Once the winding crown has completely detached from the screws, it will pop out and go into the winding position.

STEP TWO: WIND THE CROWN

With the winding crown popped out and into the winding position, you will turn the winding crown clockwise or forward for 20 to 40 rotations. You should begin to feel the tension and hear a light-clicking sound. This is how you know the gears inside the watch are winding.

Winding your watch is not always necessary, but if you find yourself needing to, it isn't as hard as it may look. Rolex watches have inbuilt devices that ensure you cannot overwind, so it's almost impossible to do it wrong.

The first thing you need to ensure when winding your Rolex is that you never do so whilst you have it on your wrist. Instead, place your Rolex on a soft, flat surface before you start the procedure. 

Then, unscrew the crown to position two, which is the data changing position - wind it between 30 to 40 times. Once finished, remember to screw the crown back in - wa-la! you are done!

STEP ONE

Pull the crown out slightly, moving it counterclockwise. (2x for every 24 hours)

STEP TWO

In a counter-clockwise motion pass 12 o’clock to change the date, and continue to do so until you reach the appropriate time and correct date. 

STEP THREE

Once you have set your time and date for your Rolex, you will need to close the crown. To do this, simply push the crown until it clicks back into place. Keeping the crown closed is important because it will prevent dirt, dust, and water from entering your watch.

Good question!

Depending on the model you purchase your watch can be waterproof. Older models, specifically vintage models will not be guaranteed by us due to the age and intricate mechanism.

In fact, Rolex has made two models dedicated for Deep Sea Divers, and H20 fanatics. They are the Perpetual Oyster and the Submariner, even some Celline models. We do not guarantee any model older than 2019 to be waterproof, especially if not one of those three models.

The term "waterproof" has been replaced with "water resistant" as it was very misleading.

'Water-resistant' means the watch can resist immediate penetration of water to some degree but not for very long or completely. People assumed their watch could do anything underwater or go to any depth. In watch terminology, the meter depth is measured differently than what it says.

Vintage watches are considered to have 30m water resistance, which means the watch cannot be submerged in water or showered. Washing your hands or out in the rain will not harm your vintage watch

If the watch needs to be repaired within 30 days of the order delivery date, TKV will shoulder the shipping and insurance fees to return the watch to the customer after repair.

If there are parts that need to be replaced because of wear and tear, the customer will shoulder the cost of the part/s that should be replaced. We will give you an update once the repair is done, and we will provide the tracking number for your reference.

If the watch surpassed the 30 days of the order delivery date, TKV will NOT shoulder the shipping and insurance fees to return the watch to the customer after repair. 

We suggest that you use a shipping method that provides tracking and insurance, such as UPS-insured or insured mail. TKV will not cover the shipping and insurance fees, and we will not be responsible for products lost or damaged during shipment.

TKV Watches' two-year service warranty is limited to U.S.-based customers only. All international sales are final. We will not be held liable for any watch that has been serviced by another retailer. If the required service or repair is not covered by warranty, you will be contacted with a repair estimate and we will wait for your approval before we proceed with the repair.

We will not be responsible for any watches that are sent to us for repair without prior notice, and we will not be liable for any watches lost or damaged in transit for warranty repair. The warranty is also non-transferable and is only valid for the original buyer.